The Power of NLP in Enhancing Customer Experience
Picture yourself in a Hilton hotel, greeted not just by the warm smiles of the staff but also by "Connie" – a sophisticated virtual assistant powere...
customer experience
Articles
Identifying Good Friction to Improve the Experience
FEI keynote speaker Soon Yu, Author, Iconic Advantage, Friction, sat down with All Things Innovation’s Seth Adler at the innovation conference earli...
Putting the Customer First Throughout the Purchase Journey
Innovating around the customer experience (CX) is one key tactic that companies can leverage to stay ahead of the competition and market forces. But w...
Unleashing Innovation with UX Design
Taking a design-centric approach can enhance the overall user experience and benefit innovation growth efforts. User experience (UX) is specific to ho...